The key to effective business transformation is strong communication and targeted training. NCR Solutions approach to business transformation, also commonly known as business change management, relies on a pragmatic and practical approach that ensures tangible results.
During system replacement and optimization projects, business processes undergo extensive redesign. Many processes are automated and new processes are introduced. These changes impact employees job roles as well as their performance measures. Employees must learn new processes, and embrace them so that the organization as a whole benefits fully from the capabilities of the new system, and new industry-best practices being implemented. Business transformation execution typically involves the use of climate surveys, skills assessments, road shows, management workshops and stop-light charts. It is focused on helping employees at all levels understand their new roles and tasks, and incorporates extensive and targeted training.