No implementation project can achieve a strong degree of success without comprehensive and effective training of two equally critical client groups: employees who work directly on projects, and end-users who need to use the system once it’s put into production.
Employees need to understand how the system works so that they can contribute to the design and configuration project phases, ensuring that the final system implementation meets an organization’s needs. On the other hand, end users need to understand how to do their jobs efficiently and effectively while using the new system so that they can serve customers from day one, post implementation. NCR Solutions measures success by how well our clients can use the system, and hence we devote considerable attention to training both these critical audience groups.
In an approach unique to the industry, NCR solutions dedicates the first month of any project to extensive project team training, an innovative approach that ensures that project team members acquire the skills and abilities they need to lead the implementation in a confident and productive manner. By understanding what the new system can do, the project team is better able to design an effective, efficient blueprint for their business that capitalizes on the rich functionality and industry-best practices built into the SAP system. Hence, they are able to critically analyze their current processes, and optimize them prior to implementation.
Furthermore, in a “train-the-trainer” approach, we also teach a sub-group of project team members on how to design training materials and deliver end-user training specific to particular system configurations and business processes, ensuring that business operations continue smoothly once a new system is in place.